In stock items are processed and shipped within one business day, via USPS (United States Postal Service); generally orders placed before 1:00pm (PST) will ship that day, with orders placed after 1:00pm shipping the following business day. Our business days are Monday – Friday, except for postal holidays.
When out of stock, our products are also available on backorder. The in stock vs. backorder status of the item is displayed just above the “ADD TO CART” button at the bottom of each product description. If the re-stock delay is longer than 24 hours, the estimated wait time for backordered items will be posted in bold on the order page of each product.
All domestic orders receive free USPS Priority Mail shipping (estimated delivery in 1-4 business days).
International orders ship via USPS Priority Mail International (estimated delivery in 6-10 business days). Orders totaling more than $350 ship free. Please be aware that there may be local customs fees and taxes upon arrival.
Alterations, Cancellations, Refunds and Returns
If for any reason you need to alter an order, cancel an order or request a refund, we are happy to help. Please contact us by emailing email@example.com. Customer Service hours are 10:00am – 4:00pm (PST) Monday – Friday.
Tracking information is added to the order details in PayPal upon purchase of the shipping label, and can be viewed by logging in to your PayPal account. If you are having trouble accessing this information, please contact firstname.lastname@example.org and we will be happy to help.