In stock items are processed and shipped within one business day, via USPS (United States Postal Service). We ship Monday – Friday, except for postal holidays. When out of stock, our products are also available on backorder. Estimated wait times for backordered items will be posted in bold on the order page of each product.
All domestic orders receive free USPS Priority Mail shipping (estimated delivery in 1-4 business days).
International orders ship via USPS Priority Mail International (estimated delivery in 6-10 business days). Orders totalling more than $350 ship free! International customers: please be aware that there may be local customs fees and taxes upon arrival.
Alterations, Cancellations, Refunds and Returns
If for any reason you need to alter an order, cancel an order or request a refund, we are happy to help. Please contact us by emailing firstname.lastname@example.org. Customer Service hours are 10:00am – 4:00pm (PST) Monday – Friday.