FAQ

Frequently Asked Questions

 

  • Will Carbon 60 help with or cure my disease/ailment? What are the health benefits?
    • While the original University of Paris study yielded very exciting results regarding drastically increased longevity, Carbon 60 is still in the early research phase—particularly regarding its effect on human health. Currently the bulk of this research is being done by individuals studying a broad range of conditions and health effects, with the goal that the information gathered will eventually lead to larger scale controlled studies and some firm answers on what this fascinating molecule can do. We appreciate your feedback during this phase of scientific discovery, as every bit of data collected will help guide the research where it’s most useful.
  • How can I report my findings?
    • Over the years we have been contacted privately with many tantalizing updates about our customers’ progress. In an effort to make this information accessible to scientists, we have begun to compile a formal database. You can help us in this endeavor by submitting information about your experience through the questionnaire linked here: Carbon 60 Research Database
  • How much should I take?
    • Based on customer feedback, we suggest starting with one teaspoon per day (apx 5 ml), which can be taken with or without food. More information can be found on our Dosing and Storage page.
  • How is your price determined?
    • It is our mission to provide the very best, fully saturated Carbon 60 olive oil, delivered quickly, at a fair price. To achieve this goal, we use top quality research grade Carbon 60 and the best organic extra virgin olive oil available, as well as extremely robust packaging and Priority Mail shipment. Maintaining these standards is expensive, but we balance this by running an efficient operation and buying everything in bulk. This keeps costs as low as possible, and allows us to pass those savings along to our customers. You can learn more about how we achieve our proven quality by reading about our Process.
  • How fresh is your oil?
    • Based on the regular pace of shipping and production, the average bottle of our oil is shipped within three days of completing the two week mixing process.
  • How long will it keep?
    • When stored properly (kept in a cool, dark place), an unopened bottle of Carbon 60 olive oil has a shelf life of up to two years. Once opened, we recommend using within 30-60 days for maximum quality.
  • How should I store the oil? Should I keep it in the refrigerator?
    • To protect the product from degradation, we recommend storing the oil in a place where it is protected from both heat and light, such as a cupboard away from the stove or any other heat generating appliances. Do not refrigerate or freeze. While refrigeration or freezing is harmless, chilling the oil to this degree will cause it to congeal in an unappealing way. If this happens, simply bring the oil back to room temperature and it will return to its normal consistency.
  • What is your process?
    • We follow the exact process of the original University of Paris study (also known as the Baati process). We use 5 grams of research grade Carbon 60 per liter of organic extra virgin olive oil, which begins at 99.95+% purity and is then vacuum oven dried to be completely solvent-free, mix in complete darkness for two weeks, then we centrifuge and sterile filter through a 0.22 micron filter before bottling. The entire process is controlled for temperature and light exposure to preserve the freshness and integrity of the product. More information can be found on our Process page.
  • What’s the difference between research grade and industrial Carbon 60?
    • We use an ultra-pure, solvent free grade of Carbon 60, otherwise known as research grade. Solvents (primarily one called Toluene) are used in the manufacturing process of all Carbon 60, however, in research grade Carbon 60 they are completely removed to undetectable levels through further processing (vacuum oven drying, specifically). Industrial grade Carbon 60, which many companies use because it is much cheaper, still contains Toluene or other solvents, as well as potentially dangerous levels of other nanoparticles, and is unfit for human consumption.
  • Why is this other company’s oil black?
    • Because producing Carbon 60 olive oil the right way is extremely expensive and time consuming, there are many companies in the marketplace that put profit over integrity and the health of their customers by cutting corners. This commonly includes using an inferior, industrial grade Carbon 60 (a lower level of purity containing dangerous contaminates), or simply adding 0.8 or 0.9 grams of Carbon 60 per liter of oil and claiming it all dissolved. Some companies are skipping sterile filtration, using unproven mixing processes (such as sonic mixers), or pulling the oil from mixing as soon as it turns color (about halfway through the required time for full saturation). In the most troubling cases, some are heating their oil to try to push the process along using less Carbon 60, destroying the polyphenols in the oil and damaging the product to potentially hazardous levels—or even worse, using suspiciously sourced “Carbon 60” that bears many hallmarks of not being what it claims. The simplest indication of these extreme tactics is the color of the oil: fresh, quality Carbon 60 olive oil will have a pleasing purple color that ranges from pinkish-purple to lavender when a small quantity is viewed through a clear applicator—and in the case of our oil, can offer proof of its quality through third party laboratory testing. Black oil can only result from inferior ingredients or an inferior process, and should not be consumed.
  • Why olive oil rather than coconut or other oils?
    • Our goal is to exactly reproduce the Carbon 60 olive oil used in the original University of Paris study so that this groundbreaking research can be continued; an essential part of this is using the same oil and the same Carbon 60. In addition to the fact that it is the only oil so far to be scientifically evaluated as a carrier for studying the effects of Carbon 60, olive oil contains very high levels of antioxidants—far higher than coconut oil—and brings its own proven health benefits to the solution. While it stands to reason that other oils would serve as good carriers for Carbon 60, we are hesitant to offer them to our customers without evidence of their efficacy, including testing to show at what rate they reach maximum saturation and what that level might be.
  • What does raw Carbon 60 taste like? What does Carbon 60 olive oil taste like?
    • Raw Carbon 60 initially has a flavor similar to charcoal, followed by a mild peppery taste that lingers for some time. Because our oil is fully saturated, and coupled with the already peppery taste of our high quality extra virgin olive oil, it can be a little intense on more sensitive palates. For this reason, many people choose to take the oil by dipping a bit of bread or drizzling on a salad.
  • What if I don’t use Paypal?
    • We now accept credit cards! You can simply select “Credit Card” during checkout, or check out as a guest through PayPal by choosing the “PayPal” option, then clicking the “Pay With Debit or Credit Card” button below the PayPal login space. If desired, we can also facilitate your purchase via wire transfer or postal money order; note, however, that these alternatives will take extra time to process. Please contact customerservice@carbon60oliveoil.com and we will be happy to help you.
  • What is Auto-Ship?
    • Auto-Ship is a subscription service that provides a modest discount for customers who would like their orders to be automatically placed, paid for, and shipped on a regular basis. You can select the frequency of these shipments via the drop down menu on each product page. Auto-Ship will place the order on the frequency selected, and it will be shipped within one business day just like a manually placed order. You can alter the frequency or cancel the service at any time by contacting customerservice@carbon60oliveoil.com.
  • What do I do if my payment fails during checkout or something on the site doesn’t seem to be working?
    • Because of recently implemented security requirements across the web, some people are experiencing problems due to outdated operating systems (OS) and browsers. If you do not have a compatible OS version or browser, you will get a connection warning or error when attempting to use our shop. You can test your device by going to https://carbon60oliveoil.com/system-compatibility/. It is also helpful to clear your History, Cache, and Cookies. This page from Indiana University explains how to perform this action. If you still experience issues, please contact us by emailing customerservice@carbon60oliveoil.com.
  • What if I need to cancel an order/request a refund?
    • If for any reason you need to alter an order, cancel an order or request a refund, we are happy to help. Please contact us by emailing customerservice@carbon60oliveoil.com. Our business hours are 10:00am – 4:00pm Pacific (UTC-7) Monday – Friday. Because we process and ship orders very quickly, please contact us as soon as you can so we can remedy your situation before the order is shipped.
  • Can I request faster shipping than Priority Mail?
    • USPS offers Priority Mail Express shipping, which can often have your package delivered within one business day of processing (keeping in mind that our business hours are 10:00am – 4:00pm Pacific (UTC-7) Monday – Friday). For some destinations, however, Express actually has the same delivery window as regular Priority Mail (1-3 business days after processing). Contact customerservice@carbon60oliveoil.com before placing your order so we can look into whether this is a worthwhile upgrade, and invoice you for the difference in cost. Because we process and ship orders very quickly, contacting us after placing your order opens the possibility that your order will be shipped via regular Priority Mail before we receive your message.
  • Where can I find my tracking number?
    • PayPal (or USPS, in the case of some larger orders) will send an email containing a tracking number within a few minutes of the purchase of the shipping label. This tracking information is also added to the order details in PayPal, and can be viewed by logging in to your PayPal account. If you are having trouble accessing this information, please contact customerservice@carbon60oliveoil.com and we will be happy to help.
  • My package is being held by Customs, and they are asking me to pay fees before releasing it. Can you help me avoid this in the future?
    • Unfortunately, this happens sometimes, and the fees vary country by country (sometimes even customs agent by customs agent). We are legally obligated to list the true price and contents of our shipments, and cannot mark them as gifts or say they are of zero value. We recommend looking into your country’s policies regarding customs fees before you order so you know what to expect. As an added service to our customers, we have also developed relationships with many distributors around the world, and it is possible you may be able to save on customs fees or taxes by ordering from a country with friendlier trade agreements. Here is a link to our Distributor Page where you can find their locations and contact information.
  • Why are the prices higher from my nearby distributor than on your website?
    • Often our distributors have factored in the cost of paying customs fees and taxes so they can provide you with faster, simpler delivery of our product.
  • Why isn’t my country on the shipping list at checkout?
    • Unfortunately, certain countries have policies that make it difficult to import our product, resulting in many packages being rejected by customs. If your country does not appear on the drop down menu when ordering, it most likely means we can no longer offer direct sales. In an effort to look out for the best interests of our customers with the most efficient and safe way to order, we have developed relationships with many distributors around the world that may have friendlier trade agreements and would therefore be able to deliver our product to you. Here is a link to our Distributor Page where you can find their locations and contact information. If you believe your country has been omitted from our list in error, please contact customerservice@carbon60oliveoil.com; we would be happy to look into it and remedy the situation if that is the case.

 


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