FAQ

Frequently Asked Questions

 

  • Will Carbon 60 help with or cure my disease/ailment? What are the health benefits?
    • While the original University of Paris study yielded very exciting results regarding overall health and longevity, Carbon 60 is still in the early research phase—particularly regarding its effect on human health. Anecdotal evidence so far is very promising when it comes to many different aspects of health, but the long term evidence will take quite some time to gather and analyze. We appreciate your feedback during this phase of scientific discovery.
  • How much should I take?
    • Based on customer feedback, we recommend one teaspoon per day, with or without food. More information can be found on our Dosing and Storage page.
  • How is your price determined?
    • Some of our competitors charge more for their oil, and some cut corners to charge less. We are passionate about providing our customers with the very best, fully saturated Carbon 60 olive oil, delivered quickly, at a fair price. We use the highest quality research grade Carbon 60 and organic extra virgin olive oil available, as well as the best possible packaging to prevent breakage during shipment. We also run a very efficient operation to keep costs as low as possible, and pass those savings along to customers.
  • How fresh is your oil?
    • Based on the regular pace of our shipping and production, the average bottle of our oil is shipped within three days of completing the two week mixing process.
  • How long will it keep?
    • When stored properly (kept in a cool, dark place), Carbon 60 olive oil has a shelf life of two years.
  • How should I store the oil? Should I keep it in the refrigerator?
    • To protect the product from degradation, we recommend storing the oil in a place where it is protected from both heat and light, such as a cupboard away from the stove or any other heat generating appliances. Do not refrigerate. Placing the oil in a refrigerator will cause it to congeal in an unappealing way. If this happens, simply bring the oil back to room temperature and it should return to its normal consistency.
  • What is your process?
    • We follow the exact process of the original University of Paris study (also known as the Baati process). We use 5 grams of 99.9+% pure, research grade Carbon 60 per liter of olive oil, mix in complete darkness for two weeks, then we centrifuge and sterile filter through a 0.22 micron filter before bottling. The entire process is controlled for temperature and light exposure to preserve the freshness and integrity of the product. More information can be found on our Process page.
  • What’s the difference between research grade and industrial Carbon 60?
    • We use a solvent free grade of Carbon 60, otherwise known as research grade. Solvents (primarily one called Toluene) are used in the manufacturing process of all Carbon 60, however, in research grade Carbon 60 they are completely removed to undetectable levels through further processing (vacuum oven drying, specifically). Industrial grade Carbon 60, which many companies use because it is much cheaper, still contains Toluene or other solvents and is unfit for human consumption.
  • Why is this other company’s oil black?
    • Some companies are boiling their oil to try to dissolve the Carbon 60 faster, or to attempt saturation using less than the 5 grams per liter it takes to achieve .8 grams per liter of full saturation. This destroys the polyphenols in the olive oil, and results in a damaged, black oil that is unfit for human consumption.
  • Why olive oil rather than coconut or other oils?
    • We use olive oil because it was the oil used in the original University of Paris study, and as such is the only oil so far to be scientifically evaluated as a carrier for studying the effects of Carbon 60. While it stands to reason that other oils would produce similar results, we are hesitant to offer it to our customers without evidence of its efficacy.
  • What does raw Carbon 60 taste like? What does Carbon 60 olive oil taste like?
    • Raw Carbon 60 initially has a flavor similar to charcoal, followed by a mild peppery taste that lingers for some time. Because our oil is fully saturated, and coupled with the already peppery taste of our high quality extra virgin olive oil, it can be a little intense on more sensitive palates. For this reason, many people choose to take the oil by dipping a bit of bread or drizzling on a salad.
  • What if I don’t use Paypal, even to check out as a guest using a credit card?
    • If you would like to avoid Paypal, we can facilitate your purchase via wire transfer or postal money order. Note, however, that these alternatives will take extra time to process. Please contact customerservice@carbon60oliveoil.com and we will be happy to help you.
  • What if I need to cancel an order/request a refund?
    • If for any reason you need to alter an order, cancel an order or request a refund, we are happy to help. Please contact us by emailing customerservice@carbon60oliveoil.com. Our business hours are 10:00am – 4:00pm (PST) Monday – Friday. Because we process and ship orders very quickly, please contact us as soon as you can so we can remedy your situation before the order is shipped.
  • Can I request faster shipping than Priority Mail?
    • USPS offers Priority Mail Express shipping. Priority Mail Express can often deliver your package within one business day of processing (keeping in mind that our business hours are 10:00am – 4:00pm (PST) Monday – Friday). However, for some destinations Express actually has the same delivery window as regular Priority Mail (1-3 business days after processing). Contact customerservice@carbon60oliveoil.com before placing your order so we can look into whether this is a worthwhile upgrade, and invoice you for the difference in cost. Because we process and ship orders very quickly, contacting us after placing your order opens the possibility that your order will be shipped via regular Priority Mail before we receive your message.
  • My package is being held by Customs, and they are asking me to pay fees before releasing it. Can you help me avoid this in the future?
    • Unfortunately, this happens sometimes, and the fees vary country by country (sometimes even customs agent by customs agent). We are legally obligated to list the true price and contents of our shipments, and cannot mark them as gifts or say they are of zero value. We recommend looking into your country’s policies regarding customs fees before you order so you know what to expect. As an added service to our customers, we have also developed relationships with many distributors around the world, and it is possible you may be able to save on customs fees or taxes by ordering from a country with friendlier trade agreements. Here is a link to our Distributor Page where you can find their locations and contact information.
  • How can I become a distributor?
    • Thanks for your interest in becoming a distributor for Carbon60OliveOil.com! Please review our General Terms and Conditions before Registering to become a Wholesale Distributor. If you have any questions or concerns before registering, contact Emma Keyes at distributorsupport@carbon60oliveoil.com
  • Why are the prices higher from my nearby distributor than on your website?
    • Often our distributors have factored in the cost of paying customs fees and taxes so they can provide you with faster, simpler delivery of our product.
  • Why isn’t my country on the shipping list at checkout?
    • Unfortunately, certain countries have policies that make it difficult to import our product, resulting in many packages being rejected by customs. If your country does not appear on the drop down menu when ordering, it most likely means we can no longer offer direct sales. In an effort to look out for the best interests of our customers with the most efficient and safe way to order, we have developed relationships with many distributors around the world that may have friendlier trade agreements and would therefore be able to deliver our product to you. Here is a link to our Distributor Page where you can find their locations and contact information. If you believe your country has been omitted from our list in error, please contact customerservice@carbon60oliveoil.com; we would be happy to look into it and remedy the situation if that is the case.